Course Booking & Cancellation Policy

By registering for a training course provided by DIANA FEA B.V. (DIANA FEA), you (the Customer) agree to the following terms and conditions.

Offer & Registration

Offers and/or quotations do not bind DIANA FEA.
Registrations for training courses must be made via the website or in writing (via email).
An agreement for a training course becomes effective only when DIANA FEA has confirmed the Customer’s registration in writing (via email) upon receipt of the required payment.
DIANA FEA will make reasonable efforts to provide the training course as described in the offer.

Customer must pay the full course fees before their placement in the training course can be guaranteed. All payments must be made without any discount, deduction, or setoff.
Placement in the training course is confirmed only upon receipt of full payment. Customer who fail to complete payment by the specified deadline will be denied participation.
Customer warrants that it is either a VAT registered entity in its jurisdiction or a student. All fees advertised do not include VAT. VAT registered entities must provide their VAT number upon registration and accept VAT will be reverse charged when the entity is located outside the Netherlands.
Individual students qualify for a student discount (Student Discount). Customer must submit evidence of enrollment at an appropriate educational institution and relevant course to courses@dianafea.com upon registration in order to qualify for a Student Discount. DIANA FEA determines at its own discretion whether a participant is eligible for a Student Discount.

DIANA FEA has a No Refund Policy for courses and training. However, if the original participant is unable to attend, an alternate participant may attend at no additional cost.
Rescheduling may be possible upon consultation with DIANA FEA, which reserves the right to charge reasonable fees for rescheduling at its discretion.

DIANA FEA reserves the right to modify course schedules after an agreement has been concluded.
Significant changes will be communicated to Customers via email.

DIANA FEA is liable only for direct damages that result from an attributable breach. In no case shall DIANA FEA’s liability exceed the course fee paid by the Customer.
Customers acknowledge that DIANA FEA provides training courses for educational purposes only and is not responsible for any outcomes resulting from participation, the use of course materials, or the use of DIANA software.
Customers assume full responsibility for software utilization and any associated risks, damages, or consequences and agree not to hold DIANA FEA liable.

For the duration of the training course, DIANA FEA will provide participants who do not already have a license with a non-exclusive license to use DIANA FEA software for training purposes only.
Participants are not permitted to use the DIANA software license obtained for the training course for commercial purposes.
Customers and participants must accept the DIANA FEA License Agreement to participate in the training course.
Customers and participants agree to keep all course materials, discussions, and proprietary information confidential unless otherwise agreed.

These terms and conditions govern all agreements related to training courses and shall be interpreted in accordance with the laws of the Netherlands.
The competent court in Amsterdam shall have exclusive jurisdiction over any disputes, controversies, or claims arising from the agreement between DIANA FEA and the Customer.